Knowledge Base
Find answers and learn how to get the most out of ReliaRing.
Browse by Category
Getting Started
New to ReliaRing? Start here. First-time setup, a tour of your dashboard, and quick-start guides for every service.
19 articlesPhone Numbers & Porting
Buying new numbers, transferring (porting) your existing numbers to ReliaRing, caller ID, toll-free and vanity numbers.
23 articlesEmergency Services (911)
Registering your address for 911, keeping locations up to date, emergency alert notifications, and testing your setup safely.
7 articlesReliaFax (Online Fax)
Sending and receiving faxes from your browser or email, fax mailboxes, cover pages, and fax troubleshooting.
9 articlesReliaForward (Call Forwarding)
Virtual numbers that forward calls to any phone. Setup, schedules, voicemail, text features, and usage.
7 articlesReliaAnnounce (Mass Notifications)
Sending voice, text, and email notifications to groups of people at once. Contacts, groups, coded messages, consent, and reports.
4 articlesReliaVerify (Line Monitoring)
Automatic test calls that confirm your important phone lines are working — elevator phones, alarm lines, and more.
6 articlesAI Receptionist
A virtual receptionist that answers calls, follows your instructions, and takes messages. Setup, knowledge, and templates.
2 articlesMobile Apps
Using ReliaRing on your phone or tablet — installation, notifications, and getting the best call quality on the go.
8 articlesTroubleshooting
Fixes for common problems — call quality, login issues, error messages, and how to gather logs for support.
16 articlesPopular Articles
Adding Your First Phone Number
Search for and buy your first phone number on ReliaRing, and learn the basic settings that control how it rings.
Getting Started
ReliaFax: Online Fax Overview & Getting Started
ReliaFax lets you send and receive faxes from your browser or email — no fax machine, no phone line. Here is how it works and how to get started.
ReliaFax (Online Fax)
Testing Your 911 Setup Safely with 933
Never dial 911 to test. Instead, dial 933 to hear your registered address read back to you and confirm your emergency setup is working.
Emergency Services (911)
Understanding Your Dashboard
Get familiar with the ReliaRing Home dashboard and the sidebar menu so you can find everything quickly.
Getting Started
Glossary of Phone and VoIP Terms
Plain-language definitions of the phone and internet-calling terms you may run into while using ReliaRing.
Getting Started
ReliaFax Plans
ReliaFax comes in three plans — Starter, Professional, and Business — that differ by included pages and features. Here is how to choose.
ReliaFax (Online Fax)
Transferring a Fax Number to ReliaRing
Keep the fax number your customers already have. What the transfer needs, what it costs, and what happens to your faxes while it is in progress.
ReliaFax (Online Fax)
Send a Fax by Email (Email-to-Fax)
Fax a document straight from your email app: attach it to an email addressed to the recipient’s fax number at fax.reliaring.com and we deliver it for you.
ReliaFax (Online Fax)
Can't find what you're looking for?
Email help@reliaring.com or open a ticket from the portal — existing customers can track it there.