How Prepaid Billing Works
Fund your wallet with any amount. As you use services, costs are deducted in real time. Set up auto-refill and never think about it again.
Fund Your Wallet
Top up with credit card (instant) or bank transfer (ACH/EFT). No minimum deposit required, no transaction fees.
- Instant credit card top-up
- Bank transfer (ACH/EFT)
- No transaction fees
Use Services
Calls, faxes, SMS, and subscriptions are deducted from your balance in real time. Per-second billing — no rounding.
- Real-time usage tracking
- Per-second call billing
- Detailed transaction history
Auto-Refill (Optional)
Set a threshold and refill amount. When your balance dips below the threshold, your card is charged automatically.
- Custom trigger threshold
- Custom refill amount
- Disable anytime
Understanding Your Wallet
Everything in ReliaRing runs through a single prepaid wallet. Here is exactly how each type of charge is handled.
Monthly Subscriptions
If you have monthly plans — ReliaRing phone system, ReliaFax, or ReliaForward — the subscription fee is automatically deducted from your wallet on your billing date.
Example: Your ReliaRing Professional plan costs $39 CAD/month. On your billing date, $39 is deducted from your wallet. If your balance is too low, you are prompted to add funds.
Usage-Based Charges
Calls, SMS, faxes, and other usage is billed in real time. As you use services, the cost is immediately reflected in your wallet balance.
How it works:
- Call starts — system checks your balance
- During call — balance is held/reserved
- Call ends — exact amount deducted (per-second billing)
- Insufficient funds — call will not connect (you are warned first)
Low Balance Alerts
Never be caught off guard. We notify you when your balance drops below your configured threshold.
Email Alerts
Notifications at 50%, 25%, and 10% of your typical monthly usage.
Dashboard Warnings
Visual indicators in your portal when balance is running low.
Auto-Refill Settings
Configure automatic top-ups to ensure uninterrupted service. You stay in control of how much and when.
Threshold Amount
When balance falls below this amount, auto-refill triggers. (default: $10 CAD)
Refill Amount
How much to add when triggered. (default: $50 CAD)
Why Prepaid?
No Surprise Bills
You can only spend what is in your wallet. No shocking invoices at month-end.
Complete Visibility
See exactly where every dollar goes. Real-time dashboard shows all usage.
Budget Control
Set spending limits. When funds run low, you are notified — never overcharged.
No Expiration
Your balance never expires. Add funds once, use them whenever you need.
Billing FAQs
Common questions about how billing and your wallet work.