How Billing Works
Prepaid simplicity. No surprise bills, no overages, complete control.
Your wallet, your rules.
Simple 3-Step Process
Add Funds
Top up your wallet with any amount. Use credit card, debit, or bank transfer. No minimum deposit required.
- Instant credit card top-up
- Bank transfer (ACH/EFT)
- No transaction fees
Use Services
As you make calls, send faxes, or use other services, costs are deducted from your wallet in real-time.
- Real-time usage tracking
- Per-second billing (no rounding)
- Detailed transaction history
Auto-Refill (Optional)
Set up automatic top-ups when your balance falls below a threshold. Never worry about running out.
- Custom threshold amount
- Custom refill amount
- Disable anytime
Why Prepaid Billing?
No Surprise Bills
You can only spend what's in your wallet. No shocking invoices at month-end.
Complete Visibility
See exactly where every dollar goes. Real-time dashboard shows all usage.
Budget Control
Set spending limits. When funds run low, you're notified - never overcharged.
No Expiration
Your balance never expires. Add funds once, use them whenever you need.
Understanding Your Wallet
Monthly Subscriptions
If you have monthly plans (like ReliaRing phone system, ReliaFax, or ReliaForward), the subscription fee is automatically deducted from your wallet on your billing date.
Example: Your ReliaRing Professional plan costs $31 CAD/month. On your billing date, $31 is deducted from your wallet. If your balance is too low, you'll be prompted to add funds.
Usage-Based Charges
Calls, SMS, faxes, and other usage is billed in real-time. As you use services, the cost is immediately reflected in your wallet balance.
How it works:
- • Call starts: System checks if you have sufficient balance
- • During call: Balance is held/reserved
- • Call ends: Exact amount is deducted (per-second billing)
- • Insufficient funds: Call will not connect (you're warned first)
Low Balance Alerts
Never be caught off guard. We'll notify you when your balance drops below your configured threshold.
Email Alerts
Receive email notifications at 50%, 25%, and 10% of your typical monthly usage.
Dashboard Warnings
Visual indicators in your portal when balance is running low.
Auto-Refill Settings
Configure automatic top-ups to ensure uninterrupted service. You stay in control of how much and when.
Configuration Options:
Threshold Amount
When balance falls below this amount, auto-refill triggers. (e.g., $20 USD)
Refill Amount
How much to add when triggered. (e.g., $80 USD)